17 ott - Varese
Apple
Overview In this role you provide technical support and skilled troubleshooting for Apple customers in Milan, aligning with Apple’s mission to deliver an exceptional, only-at-Apple experience. You will deepen knowledge of Apple products, repair processes, and Genius Bar workflows to enable high-quality repairs. You engage customers with care, educate them on repair options and ways to buy, and share feedback with the team to improve service. You work in a fast-paced retail environment, collaborating with teammates to foster an inclusive, customer-focused culture and drive meaningful impact.
Retribuzione / Benefits
Comprehensive medical and dental coverage Retirement benefits Discretionary stock programs Relocation Discounted products Tuition reimbursement
Responsabilità
Develop knowledge of Apple products, services, and Genius Bar repair processes to support efficient repairs Troubleshoot, diagnose,
and resolve service concerns for select Apple hardware and software Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple Provide excellent customer service by understanding needs, recommending products/services, and educating on purchase options Support customer-facing activities on or off the sales floor as needed Contribute to an inclusive environment by respecting differences and embracing learning Demonstrate Apple's values of inclusion and diversity in daily activities
Requisiti fondamentali
Demonstrate technical expertise of Apple products and services Follow troubleshooting steps to identify root causes in a customer service setting Strong interpersonal skills to navigate customer service issues Commitment to continuous learning about Apple and third-party products Ability to work in a fast-paced, team-based environment Discretion with sensitive information and alignment with Apple values Curiosity and willingness to learn from others Empathy Communication Teamwork Technical knowledge of Apple products and services Troubleshooting and diagnosing hardware/software issues Understanding of repair processes
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