Operations Manager
Pubblicato il 16-10-2026 - Glovo in Pavia
Overview In this role you will shape and safeguard Glovo’s local operational framework in Italy while elevating the rider experience during a period of rapid growth. You lead a small team, ensure compliance with Italian regulations, and manage union relations to build a scalable delivery network. You will drive efficient rider support and billing processes, and collaborate with global teams to align with strategy. This is a data-informed, impact-focused position with a strong emphasis on regulatory and operational excellence. Retribuzione / Benefits * equity plan * private health insurance * monthly Glovo credit * discounts on transportation, food, and kindergarten expenses * extra time off and two remote work days per week * enhanced parental leave Responsabilità * Manage, mentor and develop a team of 4 direct reports across rider acquisition, rider experience/support, billing & cash management, union relations, and legal/authorities support * Define,
deploy and monitor local processes to guarantee compliance with Italian regulations, local laws, and authorities' guidelines * Establish and maintain productive union dialogue and external institutional relationships * Improve rider onboarding, support, and automated billing and cash management processes * Collaborate with Global Operations, Legal and Finance to align local operations with global strategies * Leverage data and automation to streamline workflows and scale processes Requisiti fondamentali * People leadership experience (managing 4+ direct reports) * Analytical and data-driven mindset with Excel and Looker experience * Project and stakeholder management skills across internal and external partners * Fluency in Italian and English (spoken and written) * Leadership and coaching * Cross-functional collaboration * Stakeholder management * Excel * Looker * Process automation