AI TRANSFORMATION at Bulgari
Pubblicato il 16-10-2026 - Bulgari in Belluno
Position Position Within the WW Omnichannel department, based in Rome, we are searching for an Omnichannel AI Transformation Project Manager. Reporting to the Omnichannel Data & AI Manager, the selected candidate will be responsible for orchestrating, delivering, and scaling AI-driven initiatives across eCommerce, Customer Service, Marketplace, and Retail, ensuring AI solutions are translated into concrete business outcomes. The selected candidate will act as the bridge between business teams, data/AI experts, IT, and markets, ensuring AI use cases are well-defined, delivered on time, adopted by users, and embedded into daily operations. Job responsibilities Key Accountabilities * Lead the end-to-end delivery of AI initiatives across eCommerce, Customer Service, Merchandising, CRM, and Retail, ensuring business value realization and successful adoption. * Translate business opportunities and challenges into prioritized AI use cases with clear KPIs, success criteria, and measurable business outcomes.
* Manage and prioritize the AI initiative portfolio within the Omnichannel Data & AI team, balancing business impact, feasibility, and organizational readiness. * Orchestrate cross-functional teams (Business, Data Science, Analytics, IT) and external partners throughout the project lifecycle from ideation to scale. * Drive AI adoption and change management activities, including stakeholder engagement, communication, training, and embedding solutions into operational workflows. * Act as the key interface between global teams and local markets, supporting rollouts, collecting feedback, and enabling continuous improvement. * Monitor AI solution performance against business KPIs, adoption metrics, and value realization targets, driving iterative enhancements. * Manage project governance, timelines, dependencies, risks, and delivery quality while ensuring alignment with omnichannel strategic roadmaps. * Lead the transition from pilots and proofs of concept to scalable, repeat