Dispatch Engineer
Pubblicato il 16-10-2026 - Techwelt in Roma
Company Description TECHWELT GROUP is a multilateral IT services company headquartered in Rome, Italy, providing on-demand and contract-based onsite IT support to clients worldwide with a 24-hour response time. The company works with more than 100 IT experts and engineers across Europe, Australia, the UK, and Mexico to deliver reliable, business-focused solutions. Services include break-fix and IMAC support for EUC and data centers, desktop support, hardware repair, IT asset disposal (ITAD), site surveys, installations, deployments, and rollouts.
TECHWELT GROUP offers clients a single point of contact for all services, along with secure stock storage, safety measures, and timely audits. The organization is focused on responsive, high-quality technical support tailored to diverse operational environments.
Role Description The Dispatch Engineer is a full-time, on-site role based in the Faroe Islands, responsible for coordinating and overseeing field IT support activities. In this role, the Dispatch Engineer will receive service requests, prioritize and schedule onsite engineers, and ensure timely response aligned with service-level agreements. The position involves communicating with clients to confirm requirements, documenting incidents and resolutions, and maintaining accurate records of dispatches and inventory usage.
The Dispatch
Engineer will collaborate with remote teams and local technicians, monitor ongoing tasks, and elevate issues when needed to ensure consistent,
high-quality service delivery. The role also includes working closely with stock storage and logistics teams to support equipment availability and readiness for deployments and rollouts.
Qualifications
Strong coordination and dispatch skills, including task prioritization, scheduling, and real-time monitoring of onsite IT activities.
Experience in IT support environments, such as desktop support, EUC, data center operations, or field engineering coordination.
Proficiency with ticketing systems, service management tools, and documentation of incidents and work orders.
Effective communication skills for interacting with clients, engineers, and internal teams in a clear, professional manner.
Basic understanding of hardware, network, and common IT infrastructure to interpret technical requirements and allocate resources appropriately.
Ability to collaborate in a fast-paced environment, manage multiple requests, and uphold response-time commitments.
Attention to detail in record-keeping, inventory tracking, and compliance with internal processes and safety standards.
Prior experience in dispatch, logistics coordination, or operations support is beneficial.
Relevant education in IT, engineering, or operations management (or equivalent practical experience) is preferred.
Comfort working on-site in the Faroe Islands and supporting a geographically distributed team.