17 ott - Milano
DNP Photo Imaging Europe
DNP Imaging Photo Europe, a subsidiary of DNP Japan, is a leading player in the printing and imaging industry. We provide innovative solutions through three key business units. Main Mission As an Account & Business Development Specialist, your primary mission is to ensure the retention and growth of existing clients while progressively developing new business opportunities. The role is structured in two phases: * Phase 1 – Account Management & Development: Take ownership of an existing client portfolio, ensure high client satisfaction, and identify opportunities for upselling and business expansion within current accounts. * Phase 2 – Business Development & Prospecting: Gradually expand your scope to include active prospecting, identification of new market opportunities, and acquisition of new clients to support the company’s growth objectives. This position is ideal for a junior profile willing to grow into a full commercial role, combining account management excellence and business development capabilities.
Responsibilities And Activities Client Portfolio Management * Act as the primary point of contact for assigned clients, ensuring strong relationships and high satisfaction levels. * Manage and maintain a portfolio of existing accounts, ensuring retention and continuity of business. * Handle client inquiries, resolve issues promptly, and ensure a smooth customer experience. * Maintain accurate client records and activity tracking in the CRM system. * Coordinate internally with operations, finance, and product teams to ensure service delivery. Development of Existing Clients * Identify upselling and cross‑selling opportunities within existing accounts. * Support contract renewals and participate in commercial negotiations. * Conduct regular business reviews with clients to assess performance and identify growth opportunities. * Monitor account performance and contribute to revenue growth targets. * Prepare commercial proposals tailored to client needs. Business D
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