16 ott - Milano
Delta Air Lines
As a Customer Service Agent, you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and pleasant as possible.
Summary of Responsibilities
Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers' baggage to a bag belt for delivery to the ramp.
Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
Displays a positive image of Delta.
Keeps customers informed while ensuring high‐quality service delivery.
Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.
Performs a variety of duties according to the assigned functional work area; however, agents may be cross‐utilized and required to perform all functions. Specific functions, tasks, and departmental duties may vary or be added depending on the location and operational requirements.
Subject to rotating shifts and off‐days.
May require outside work.
Practices safety‐conscious behaviors in all operational processes and procedures.
Additional tasks may be required based on operational and business demands.
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