Account Director
Pubblicato il 17-10-2026 - Adform in Napoli
About The Role And Team We are seeking an Account Director to join our Revenue & Operations team in Italy, Milan. In this role, you will report to the Team Lead of Account Management and work as a senior individual contributor, taking ownership of managing, growing, and retaining a profitable portfolio of medium-to-large clients. You’ll be expected to understand your customers' needs, anticipate challenges, and develop strategies to achieve aligned outcomes. By thinking strategically and planning ahead, you’ll help drive broader business goals. Additionally, you will manage Adform resources efficiently to meet customer objectives, identify upselling opportunities, and maximize profitability. We hope you are ready to: * Understand your customers' business, needs, and decision-making processes, positioning Adform as their ideal partner. * Drive Adform's success by retaining and growing relationships and upselling to increase product deployment. * Manage the entire customer lifecycle, bringing in the right Adform resources at the right time to ensure high customer satisfaction.
* Proactively identify customer needs and shape Adform-supported solutions to maximize value and opportunities. * Run impactful QBRs, engaging clients in strategic discussions to align on goals. * Create opportunities, and manage resources, to ensure customer’s profitability. * Confidently communicate Adform's strategy, thought leadership, use cases, and innovations. Attitude First. Everything else will follow. We can grow together faster if you have: * Strong interpersonal and networking skills, with the ability to influence, negotiate, and present effectively. * Advanced knowledge of digital marketing, programmatic media-buying, tools, and the competitive landscape with ability to leverage USPs against competitors. * Strong communication skills in Italian and English (C1 level or above), with a customer-focused attitude and ability to simplify technical details. * Ability to set clear goals wi