Business Analyst - Direct Insurance

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8gp74e

Established in Trieste (Italy) in 1831, Assicurazioni Generali SpA is a business with a history. The Generali Group is one of Europe’s biggest multiline insurers by market capitalization, and it ranks in the top five insurers in the world by global premium income.

REDION is the business line of Generali Group leader in global employee benefits solutions and insurance services, designed for local and expat employees, consisting of: physical protection (health, accident and disability), emotional support (e.g. prevention of mental health issues), and financial protection (life and retirement).

REDION is a global Employee Benefits platform that helps Multinational Corporates succeed by protecting and enhancing the physical, emotional & financial wellbeing of their human capital. Driven by customer service, innovation, people and knowledge, we are built on an ecosystem.

Redion Employee Benefits is developing a direct insurance operating model combining internal insurance and control capabilities with services delivered by Third-Party Administrators and Transitional Service Arrangements.

The Business

Analyst - Direct Insurance defines, documents and continuously evolves the end-to-end Target Operating Model and translates business needs into structured, traceable and testable requirements for processes, providers, data and technology. The role contributes from initial set-up through implementation and continuous improvement of the new company.

Main tasks:

non-exhaustive list

Target Operating Model and process ownership support

- Define, document and maintain the end-to-end Target Operating Model for direct insurance activities.
- Clarify which activities remain internal and which are performed by TPAs, under TSAs or by other providers.
- Document roles, responsibilities, hand-offs, controls, dependencies, exceptions and escalation paths.
- Assess how changes to products, services, providers, systems or regulations affect the TOM and operating procedures.

TPA, TSA and target-solution integration

- Define service boundaries, interactions, inputs, outputs, data exchanges and operational controls.
- Ensure functional coherence between transitional arrangements and the target operating and technology model.
- Translate the operating model into clear functional, service, data and control requirements.
- Support the controlled evolution from temporary arrangements to sustainable target processes and systems.

Business and functional requirements

- Gather, challenge and structure business needs across the insurance value chain.
- Translate needs into clear requirements for internal teams, Group functions, TPAs and technology vendors.
- Define business rules, process flows, use cases, specifications and acceptance criteria.
- Maintain traceability from initial need through design, delivery, testing, acceptance and TOM update.
- Assess change requests and clarify impacts on processes, data, systems, controls, providers and procedures.

Testing, readiness and continuous improvement





- Map data flows and integration points between provider platforms, the target insurance system, internal applications and Group systems.
- Support integration testing, UAT, defect analysis, operational readiness and business acceptance.
- Maintain the functional backlog and update TOM and operating documentation following approved changes.
- Use operational feedback, incidents and performance information to identify sustainable improvements.

Digitalisation, automation and AI

- Apply a digital-by-design and automation-first approach when defining processes, requirements and controls for the new company.
- Identify opportunities for straight-through processing, workflow automation, data-driven controls and AI-enabled improvements, while preserving regulatory compliance and human accountability.
- Use AI tools responsibly to accelerate research, process analysis, requirement drafting, documentation, test-scenario preparation and impact assessment.
- Critically validate AI-generated outputs and comply with confidentiality, data-protection and governance requirements.
- Translate suitable digital and AI opportunities into structured requirements and measurable business outcomes.

Skills and competencies

- Strong analytical and structured problem-solving capabilities.
- Ability to document complex insurance processes and produce clear, testable requirements.
- Understanding of operating models, providers, data, controls, insurance systems and integrations.
- BPMN or UML knowledge is an asset.
- Strong workshop facilitation, stakeholder management, ownership and documentation discipline.
- Digitalisation and automation mindset, with practical ability to use AI tools for analysis and productivity.
- Ability to evaluate AI outputs critically and apply confidentiality, data-protection and governance controls.

Desirable qualifications and background

- Minimum three to five years as Business Analyst, Functional Analyst, Process Analyst or Transformation Analyst.
- Degree in business, economics, engineering, information systems or a related field.
- Direct-insurance experience strongly preferred.
- Knowledge of policy administration, underwriting, claims, finance or insurance reporting is desirable.
- Experience with TOMs, TPAs, TSAs, insurance platforms, integration, UAT and operational readiness.
- Experience using process automation, workflow or AI-enabled tools is an asset.
- CBAP, IIBA, Agile or comparable certification is an asset.
- Fluent English; another language is an asset. Previous experience in an international environment would be appreciated.





Role boundaries

- Does not own the integrated program plan or overall delivery governance.
- Does not act as solution architect, Service Desk or TPA/TSA contract manager.
- Does not approve decisions reserved for process owners, Compliance, Risk, Legal, Technology or other control functions.
- Owns functional analysis, requirements and TOM documentation, not technical development.

Why RedionEB?

Redion EB is the leading Global Employee Benefits Network, serving top-tier multinational clients and managing more than €3bn of premiums under administration.

By joining Redion EB, you will become part of a market-leading player at a pivotal moment in its evolution, as the organization accelerates its strategic transformation and growth ambitions.

You will operate in a truly international environment, with a network spanning over 100 countries, delivering innovative employee benefits solutions to some of the world’s largest companies

Redion Employee Benefits’ commitment for recruiting The recruitment and selection process will be conducted in full compliance with the principles of equal opportunity, inclusion, and non-discrimination. This position is open to all candidates regardless of gender and welcomes applications from individuals belonging to protected categories under Italian Law 68/99.

This is a permanent position, based in Assago (Italy), covered by the CCNL ANIA.

Position is Impiegato Area B, level IV.

Annual gross base salary offered for this position ranges from EUR 40.000,00 to EUR 45.000,00 (final package will be confirmed individually to the final selected candidate, in line with the profile and the adequation with the position requirements).

At Generali and Redion, we believe that it is our differences that make the difference.

At the heart of everything we do, we value the fact that we are all human beings, unique in our own ways, bringing different cultures, lifestyles, mindsets, and preferences. Our commitment is to leverage this Diversity to create long-term value, to be innovative, sustainable, to make the difference for our people, our clients, our partners as well as our communities. We strive to promote a culture where D&I; is embedded in how we work and do business every day.

All of us around the world are taking actions every day to create an inclusive and accessible workplace, where every person feels empowered to take ownership, to challenge biases and lead the transformation with a human touch.

Redion Employee Benefits endeavours to contact candidates within 21 days of application. However, if you do not hear back after 3 weeks then please assume on this occasion, unfortunately, you have not been successful.

Personal data collected will be strictly used for recruitment purpose only. All unsuccessful applications will be destroyed max. 3 months after this recruitment campaign closing.

You can consult our candidate’s Privacy notice here: https://www.geb.com/privacy-notice-job-applicants

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8gp74e