Resident Engineer
Pubblicato il 17-10-2026 - NETS-International Group in Biella
2 days ago Be among the first 25 applicants Direct message the job poster from NETS-International Group We are seeking a highly skilled and experienced Resident Engineer to oversee and optimize our on-site operations. This permanent role requires a proactive individual with a strong technical background and proven ability to drive improvements in efficiency, safety, and performance. Key Responsibilities * End-to-End Trouble Ticket Resolution: Based at the Technical Operations Center (TOC) on a rotational shift schedule, this role serves as the critical bridge between the customer and L2/L3 support teams. * Monitoring and ensuring SLA-compliant ticket acceptance. * Executing initial case triage based on customer input. * Assigning cases to the correct L2 or L3 support domain or soliciting further details. * Actively facilitating and driving the ticket resolution process to completion. * Operational Excellence: Provide expert guidance and hands-on support to operations teams to maintain network stability, performance, and security. * Stakeholder Engagement:
Coordinate closely with engineering teams, service providers, and operations leadership to align designs and deployments with project timelines and evolving requirements. * Issue Resolution: Act on complex network incidents, ensuring rapid diagnosis and resolution to protect critical services. * Documentation & Handover: Produce and maintain comprehensive documentation, including implementation guides and operational runbooks to support seamless handover to operations. * Continuous Improvement: Identify opportunities to optimize designs, tools, and processes, leveraging lessons learned from previous large-scale network deployments. Required Qualifications * Minimum 5+ years in telco operations or service delivery, ideally within large-scale or high-availability environments. * Proven experience in troubleshooting and supporting Core & Edge networks, SD-WAN, LAN/WLAN, and security solutions. * Strong knowledge of ne