17 ott - Parma
Stefanini EMEA
Our company is developing and you can expand your career along with it.
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
Key Responsibilities
• Solve issues, usually complex, for which an expertise is required and find sustainable solutions to resolve recurring issues leading to incident avoidance;
• Help the 1st and 2nd level support to resolve escalated support requests;
• Deploy patches on all machines (excluding servers) in collaboration with client;
• Validate and implement updates of business applications on the current master image;
• Validate the master on all new machines in case of acquisition of new model of machines;
• Support and document IOS issues (iPhone/iPad);
• Perform first diagnosis of network issues and qualify them - escalate them to the appropriate support group / network provider;
• Perform tests to validate changes of infrastructure in collaboration with client providers;
• Cover the 3rd level support of the system architecture - which means:
• Test and document changes according to client instructions / procedures;
• Maintain postmaster scripts (VBS. DOS. PowerShell) for the installation of new applications and updates;
• Test and adapt the master scripts for the installation on the new machines;
• Take part in maintenance operations of the computer equipment with the support team;
• Create and maintain scripts to automate the installation of applications.
In order to ensure the good execution of the mission, the Senior Deskside Technician will need to demonstrate similar experiences with other companies and should have the following experiences and skills:
• Expertise in Microsoft Office 365 pack, Windows OS, DOS and VBS;
• Knowledge of PowerShe
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