Experience Abroad: Italian Speaking Customer Support Representative in Lisbon

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8grkba

Salary: €1,262.33 / month gross (Local Option) or €1,059.00 / month gross + corporate housing (Relocation Option)
Location Strategy: In-person office (Lisbon, Portugal)
Timeline: Immediate start preferred
Hours: 40 hours weekly, 24/7 rotating 8-hour shifts
Languages Required: Fluent Italian (C1/C2) & English (B2)
Role Overview
Are you looking to expand your career in Portugal? We are hiring customer-centric Italian speakers for our multicultural team in Lisbon. Serving as the primary contact for Italian clients, you will resolve user issues via phone, email, and live messaging. Ideal candidates are proactive problem solvers who thrive in a fast-paced, collaborative office environment. In this role, you will have the unique opportunity to represent leading global brands while building an international career within a vibrant, supportive, and dynamic workplace.
Primary Responsibilities
Client Engagement: Answer incoming Italian client inquiries across phone, email, and live chat channels with a courteous, professional tone and exceptional attention to detail.
Problem Solving:



Identify client issues, diagnose underlying problems methodically, and provide quick, personalized solutions to guarantee complete user satisfaction.
Data Logging: Maintain accurate, up-to-date records of customer interactions, ticket progress, and resolution notes inside internal CRM systems.
Performance Goals: Consistently achieve team metrics and key performance indicators, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
Ongoing Development: Participate in regular training modules and continuous learning sessions to keep up with product upgrades, internal policies, and daily operational procedures.
Requirements
Language Proficiency: Fluent or C1/C2 level mastery in Italian (oral and written); at least B2 level proficiency in English for internal workplace communication, instruction, and system use.
Flexibility: Willingness and adaptability

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8grkba