Senior Service Delivery Manager
Pubblicato il 17-10-2026 - The Italian Institute of Artificial Intelligence (AI4I) in Torino
The Italian Institute of Artificial Intelligence (AI4I) is seeking a senior technical professional to act as the technical lead and service delivery manager for the Peano HPC/AI infrastructure. This position requires deep technical understanding across HPC, AI, cloud, storage, and networking systems, combined with operational leadership in supporting AI workloads and applications.
You will oversee the operational lifecycle of applications running on Peano, bridging engineering teams, deployment units, and end users to ensure reliable, usable, and integrated services.
This is a highly execution-focused senior role combining technical expertise, service delivery, and operational coordination across multiple layers of the AI/HPC stack.
Location: AI4I, OGR – Turin, Italy
Hybrid work: Flexible arrangements may be negotiated
Position status: Open until filled; multiple candidates may be hired
You Will Work Closely With Engineering and platform teams maintaining the infrastructure
Deployment teams delivering AI solutions to internal and external stakeholders
Data scientists and developers running workloads on Peano
External partners using AI4I services
Key Responsibilities Act as technical owner of the Peano platform, covering HPC/AI, cloud, storage, and basic networking
Oversee the operational lifecycle of AI and HPC applications, ensuring high service reliability
Coordinate onboarding of new services and applications for internal and external users
Monitor platform health and coordinate incident detection, resolution, and escalation
Manage service documentation, operational procedures, and user guidance
Support users in running workloads efficiently, addressing technical issues proactively
Define service levels, operational best practices, and continuous improvement initiatives
Facilitate communication between engineering teams, deployment units, and users
Contribute to platform architectural decisions, roadmap planning, and strategic infrastructure evolution
Key Respons