Senior Operations Manager CEMEA Core Delivery
Pubblicato il 17-10-2026 - Bsi in Milano
We exist to create positive change for people and the planet. Join us and make a difference too
Job Title - Senior Operations Manager CEMEA Core Delivery
Location - EMEA - Home-based
Reports To - EMEA Senior Head of Core Operations
Purpose Of Role
At BSI, we believe that great leadership drives exceptional results. We are looking for an experienced, passionate Operations Delivery Leader to lead our core delivery operations in Continental Europe (CE) and the Middle East, Türkiye & Africa (META).
This is an exciting opportunity to play a key leadership role in shaping operational performance, developing high-performing teams and delivering exceptional client experiences across a diverse international region.
If you thrive in a collaborative environment, enjoy driving continuous improvement and are passionate about developing people while delivering business results, we'd love to hear from you
About The Role
As our Operations Delivery Leader, you will provide strategic and operational leadership to the CE & META core delivery team,
working closely with regional stakeholders and the wider EMEA leadership team.
You will be responsible for driving operational excellence, strengthening team capability and ensuring a consistent, efficient and client-centric approach to service delivery.
With a strong focus on collaboration, performance and continuous improvement, you will help shape how we deliver value to our clients while supporting sustainable business growth.
What You'll Be Doing
Lead and Inspire High-Performing Teams
- Provide leadership, direction and support to the CE & META Operations Delivery Managers.
- Coach, mentor and develop teams to build capability, engagement and a high-performance culture.
- Drive workforce planning, resource utilization and capacity management to support business priorities.
Drive Operational Excellence
- Lead the continuous improvement and harmonization of operational processes across the region.
- Work collaboratively with stakeholders