17 ott - Bologna
DHL Global Forwarding
AFR Import OPS/CS Team Leader
Location: Bentivoglio (BO)
Reports to: BLQ Station Manager
Deutsche Post DHL (DPDHL) is the world’s logistics provider, with nearly 600,000 employees operating in more than 220 countries and territories.
DHL Global Forwarding (DGF) is the DHL division specializing in international transport, particularly air, ocean, and road freight. We are the global leader in air freight and second in ocean freight.
As DHL Global Forwarding Italy, we have 15 Stations across the country and 4 Gateway departments, with over 600 highly qualified employees. In DGF, shipments are our core business, but people are our passion. Innovation and diversity are integral parts of our culture.
We offer excellent opportunities for personal growth and professional development.
We can proudly say that we are truly a Great Place to Work
Key tasks:
- Coordinate and oversee AFR Import operations, ensuring service delivery for internal and external customers in line with customer requirements, operational excellence standards, regulatory compliance and business objectives.
- Lead,
coach and develop the team, fostering employee engagement, accountability, continuous improvement and achievement of operational, service and productivity KPIs.
- Monitor day-to-day operations, allocate resources effectively, prioritize workloads and ensure compliance with agreed service levels, schedules and performance targets.
- Ensure the effective management of customer requirements, complex shipments and supply chain activities, proactively addressing operational issues, customer escalations and service disruptions.
- Act as the first point of escalation for customers, suppliers and network-related issues, ensuring timely resolution and appropriate escalation when required.
- Drive productivity, profitability and operational efficiency through the analysis of performance indicators and process optimization, customer portfolio profitability and implementation of corrective actions where nec
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