17 ott - Bardi
Lexroom
At
Lexroom
we set the bar for legal AI - clear, fast, and built for trust.
In just a few years, what began as an idea has become a reliable platform adopted by
thousands of legal professionals across Europe
.
Our mission is clear:
make the law faster, clearer, and more reliable
, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.
We're scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact.
Today, Lexroom is a
trusted partner
, shaping the future of legal AI with discipline and purpose.
Why
Lexroom
?
Shape the Standard:
Be part of the team setting the benchmark for legal AI in Europe.
Work with the Best:
Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
Deliver Meaningful Results:
Your contribution will directly influence how legal professionals work—faster, clearer, and more efficiently.
At
Lexroom
, we leave buzzwords behind.
Here, you'll build something that lasts:
a trusted platform, a strong reputation,
a new standard for the legal world.
The Role
We are looking for a
Customer Success Team Manager (SMB)
to lead and scale our high-velocity SMB Customer Success engine.
In this role, you will take full ownership of our SMB CS execution: driving account health, optimizing scalable customer journeys, and building a high-performing team in the legal AI space.
You will report directly to CS Leadership and work closely with cross-functional teams to maximize customer retention and expansion.
Key Responsibilities
Strategy & Execution:
Own and execute bottom-up retention, adoption, and expansion strategies for a high-volume, fragmented SMB account base.
Team Leadership & Development:
Hire, manage, and coach team members to achieve target health, retention, and growth metrics (NRR, GRR).
Playbook Optimization:
Build and refine scalable onboarding, engagement, and renewal playbooks tailored to thousands of legal professiona
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