Operations Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8gyys0

1000Farmacie is Italy’s leading e-pharmacy marketplace, serving over 1 million customers through two fulfillment centers in Milan and Naples.
We are looking for an Operations Manager with a strong background in logistics and fulfillment , reporting directly to the COO . This is not a role where you simply manage existing processes. We expect you to challenge them, improve them and build better ones, using data, automation and AI wherever they make a real difference.
You will lead three managers (the Warehouse Managers in Milan and Naples and the Customer Service Team Lead ) and, through them, an organization of over 55 people . You will combine leadership with hands‑on execution, building a culture of ownership and high execution standards.
What you will do
- Work with the COO to improve the company’s operational performance and scalability
- Lead the two Warehouse Managers and improve KPIs: cost per order, productivity, capacity, lead times and quality
- Standardize best practices across Milan and Naples, spending time on site to fix bottlenecks firsthand




- Design new processes and SOPs, and redesign the ones that no longer scale
- Plan capacity for peaks and campaigns

Customer Service
- Manage and coach the Customer Service Team Lead, owning KPIs on response times, resolution and customer satisfaction
- Plan staffing based on expected volumes and improve workflows and escalation paths
- Fix the root causes of tickets together with the warehouses, so problems are solved upstream
- Reduce unnecessary contacts through better self‑service and proactive communication
- Lead automation and AI projects across logistics and customer service, from pilot to adoption
- Work with Product & Tech on new features and integrations, with Marketing on campaign forecasting and readiness, and with Ops Analytics to turn data into process improvements

Who we’re looking for
- Operations at heart: you have run high‑volume physical operations, such as warehouses, fulfillment centers or

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8gyys0