Train Operation Support Engineer
Pubblicato il 17-10-2026 - Alstom in LuccaWe create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than 84 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. Job Title:Train Operation Support Engineer Purpose of the Job: Provide real-time technical support to train drivers and operations teams in case of faults during service Coordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies Coordinate with traffic control and fleet management to manage train availability and service recovery Provide clear and accurate instructions or guidance based on established protocols and procedures Troubleshoot and diagnose issues related to railway equipment providing timely solutions and support to the off-site technical interventions Prepare detailed reports and documentation of off-site maintenance activities, including findings and recommendations Analyze incidents and support post-event investigations to determine technical causes Collaborate with maintenance teams and contractors to support repairs and maintenance work Participate in root cause analysis and contribute to continuous imp rovement initiatives Conduct field inspections special checks and assessments of rolling stock * Review fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems. As appropriate he will utilize continuous improvement tools to identify root cause and work to implement a solution helping the Reliability Growth team. Responsabilities: * Participates in critical task-force dedicated to troubleshooting when needed * Defines standard rules to analyse train diagnostic data * Defines standard