Housekeeping Supervisor

17 ott - Milano
The Westin Palace, Milan

Position Summary * Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. * Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. * Assist Housekeeping management in managing daily activities. * Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. * Document and resolve issues with discrepant rooms with the Front Desk. * Prepare, distribute, and communicate changes in room assignments. * Communicate issues to next shift. * Complete required paperwork. Position Summary * Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. * Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. * Assist Housekeeping management in managing daily activities. * Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.



* Document and resolve issues with discrepant rooms with the Front Desk. * Prepare, distribute, and communicate changes in room assignments. * Communicate issues to next shift. * Complete required paperwork. * Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. * Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. * Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. * Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. * Speak with others using clear and professional lang

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