17 ott - Castel Romano
The Level Group
Location: Castel Romano (RM)
Employment Type: Full-time
Reports to: Outlet Manager
As we continue to grow our retail presence in Italy, we’re looking for an experienced, hands-on Store Manager to lead one of TLG’s stores at Castel Romano Designer Outlet.
What you’ll do:
- Lead the day-to-day operations of the store, ensuring a high standard of service and an excellent customer experience.
- Drive sales performance and monitor key commercial indicators, identifying opportunities to achieve store targets and improve profitability.
- Lead, motivate and develop the store team through regular feedback, coaching and training.
- Support the recruitment, onboarding and ongoing development of store employees.
- Organize team activities and schedules to ensure effective coverage and smooth store operations.
- Build strong customer relationships and support clienteling and CRM activities to grow customer loyalty.
- Ensure the store’s presentation, product displays and visual merchandising meet company and brand guidelines.
- Monitor stock levels, deliveries and replenishment, and ensure accurate stock handling.
- Oversee point-of-sale and back-office activities, including cash management, reporting and administrative tasks.
- Ensure compliance with company procedures and applicable health, safety and loss-prevention standards.
- Address customer feedback and resolve complaints professionally.
- Share regular updates on store performance, customer needs and operational priorities with relevant stakeholders.
What we’re looking for:
- Previous experience as a Store Manager. Background in fashion, luxury retail or an outlet environment is mandatory.
- A proven ability to lead, motivate and develop a team.
- Strong commercial awareness and confidence using sales data and KPIs to guide decisions.
- Excellent customer service and communication skills.
- Strong organizational skills, attention to detail and a hands-on approach.
- Fluency in Italian and English.
- Availability to work on a flexible retail schedule, including weekends and public holidays.
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