E-commerce Customer Care Intern
Pubblicato il 17-10-2026 - Vibram in Albizzate
Vibram S.p.A. is an Italian multinational leader in the production and marketing of high-performance rubber soles, a symbol of innovation and design.
In addition to the Italian Headquarters and its central offices in Milan, Vibram boasts international locations with production sites, research and development centers and representation in the United States, China, Japan and Brazil.
The E-commerce Customer Care Intern will work closely with the Digital Specialist – Customer Care Support, gaining hands-on experience in day-to-day Customer Care activities and contributing to delivering an excellent shopping experience to our consumers worldwide.
The intern will play an active role in managing daily customer interactions, helping ensure consistent, timely support throughout the day.
Main Responsibilities
Support the day-to-day management of Customer Service activities through Zendesk, including:
- Responding to customer inquiries via tickets, ensuring timely, clear and brand-aligned communication.
- Supporting the monitoring of orders, shipments and returns.
- Providing customers with accurate product information, with a particular focus on Vibram FiveFingers.
- Supporting the update and maintenance of Help Center content, including FAQs, product guides and procedures.
- Assist in the preparation of periodic Customer Service reports, including ticket volumes, response times and main types of customer inquiries.
- Support the team in the testing and implementation of AI-powered Customer Service solutions,
contributing to the improvement and automation of customer interactions.
- Develop a strong understanding of DTC Customer Service processes, tools and best practices, progressively gaining autonomy in day-to-day activities.
Reporting
The position will report to the Direct-to-Consumer Coordinator.
- Good knowledge of Microsoft Office, particularly Excel, Word and PowerPoint.
- Excellent command of English, both written and spoken.
- Strong written communication skills, with the ability to communicate in a clear, accurate and customer-oriented way.
- Interest in digital tools, Customer Care and e-commerce.
- Strong communication and interpersonal skills.
- Customer-oriented mindset and attention to detail.
- Proactive, curious and eager to learn.
- Ability to work effectively in a dynamic and international environment.
- Collaborative attitude and willingness to work as part of a team.
- Interest in sports and the outdoor world, in line with Vibram’s brand spirit.
Nice to have
- Some exposure to Customer Service, e-commerce or customer-facing activities, through studies, projects or previous internships.
- Familiarity with digital tools or platforms such as Zendesk, Salesforce or SAP.
- Curiosity about AI, automation and new digital technologies.
What we offer:
- 6-month postgraduate internship
- Monthly reimbursement: 600€ + access to the company canteen
Pursuant to laws 903/77 and 125/91, the announcement is aimed at both genders and at people of all ages and all nationalities, in compliance with the Italian legislative decrees 215/03 and 216/03.