Client Style Advisor
Pubblicato il 15-10-2026 - Stella Mccartney in Asti
You will act as a Brand Ambassador in our Serravalle store , working 24 hours per week on a tempo parziale contract during the holiday season.
Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus.
In doing so, creating and maintaining loyalty to both the store and the brand.
**Your Mission:** • Provide excellent service through continued commitment to our service values and standards.
• To know and achieve your, and the store's daily, monthly and annual sales targets.
• Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
• Ensure that all Stella clients receive a unique and luxury in-store experience, satisfaction in line with company values and the "Style it like Stella" selling method.
• Communicate effectively with clients to understand and manage their needs, exceeding their expectations.
• Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
• Proactively manage and develop CRM activities alongside your personal client portfolio.
• Achieve a score of at least 90% in any mystery shop report in which you are the primary Client Style Advisor.
• Understand all policies, procedures and compliance.
• To ensure that all relevant procedures and policies are understood.
To carry out work according to those standards.
• Presentation must be in line with company's uniform and grooming standards.
• Act as a Brand Ambassador by maintaining a proactive attitude, actively participating and cooperating with the team, and showing pride in your work.
• Understand and align with PCI compliance policy and regulations, consistently.
• Adheres to Security and Health and Safety regulations.
• To replenish stock and maintain high standards of VM in store, aligned with company guidelines.
• Support the store with cycle counts and during the annual inventories.
• Support with the processing of shipments and transfers, in line with the relevant procedures.
• Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role.
**Your Talent:** • Excellent communication skills.
English is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, French, Arabic)• Sales Experience ideally within a luxury brand and/or outlet retail.
• Experience in a customer service role with face-to-face customer contact.
• Ability to adapt to frequent change and a high-pressure environment• Ability to initiate contact and communication effectively• Motivated by being a great teammate with a common goal• Strong Clienteling skills and experienceSalary Range: € ****** Gross Annual Salary.
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