Land Experience Sales - On Board Position
Pubblicato il 15-10-2026 - Costa Crociere in Genova
Are you ready to turn every destination into an unforgettable experience for our guests?
WHAT YOU WILL DO
As a Land Experience Sales, you will help guests make the most of every destination.
Through your sales mindset, relationship-building skills and passion for travel, you will inspire unforgettable experiences while contributing to Costa's commercial success.
Guest Experience & Relationship Building
Become the trusted point of reference for guests, helping them choose the experiences that suit them best.
Build meaningful relationships and create memorable moments throughout the guest journey.
Proactively resolve issues and ensure a smooth, enjoyable experience ashore.
Sales & Business Impact
Promote shore excursions and packages, turning guest needs into sales opportunities.
Use a consultative approach to maximize conversion, upselling and revenue growth.
Contribute to achieving department targets and commercial objectives.
Excursion Operations & Quality
Support excursion operations to ensure seamless organization and service delivery.
Monitor excursion quality and guest satisfaction, joining tours when needed.
Contribute to continuous improvements that enhance both guest experience and business performance.
Reporting & Coordination
Support back-office activities, special requests and operational follow-up.
Track sales performance and contribute to reporting and decision-making processes.
Collaborate with onboard teams to deliver exceptional results.
WHO YOU ARE
Required:
Secondary school education in tourism, languages or related fields
Some experience in direct sales
Sales mindset with confidence in promoting products or services
Fluent English and at least two additional languages (Italian, French, German, Spanish) at high proficiency
Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
Results-oriented and resilient, motivated to achieve ambitious goals
Authentic communicator and storyteller, able to inspire and engage with energy and empathy
Curious, positive and collaborative, comfortable working across departments with a proactive attitude
Nice to have:
Previous experience on board or in international, multicultural environments
Experience in tour offices or with tour operators
WHAT WE OFFER
Your contract
Fixed-term, full-time, onboard
Meals and accommodation included throughout your contract
Variable premio in addiction to salary
International experience combining travel, personal development, and independence
Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
Discounts on onboard restaurants and bars (with possible daily credit)
Accommodation & services: assigned cabin (single or double) with bathroom
Cabin cleaning + free laundry service (crew laundrette and uniforms)
Connectivity & tools:
Free internet (250 MB/month) + free WhatsApp text
Discounts on shops, products, hairdresser, and SPA
Wellbeing & health: Free medical assistance onboard and ashore
Welfare and wellbeing programs (sports, events, monthly activities)
Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
Crew excursions + discounts on guest tours
Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)
Discover what life onboard looks like: /
Your growth
Structured onboarding + welcome kit
Mentorship program with a dedicated mentor
Clear career path within your department
Learning Officer for skills development and continuous improvement
Development model to identify and promote talented individuals
Learn about our culture and values: /
WHY COSTA
Costa is like a world within a world.
Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique.
Every individual is valued and respected for who they are.
Bring your ambitions to life.
Join us and discover our ocean of possibilities
Additional Info
Contract type: Fixed-term, full-time, onboard – CBA signed on ********** for shipboard personnel employed by CSCS
Time required to submit the application: approximately 3 minutes
CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB)
E-mail/contact of the recruiting team (not for submitting applications): ******
Further information: visit our dedicated section Shipside FAQs - Costa Crociere Careers
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