Senior Technician
Pubblicato il 17-10-2026 - Enterpryze Consulting in Catania
- Higher vocational training in a relevantdiscipline with 2 years post-related experience. Or a secondary educationalqualification with 4 years post-related experience- Detailed knowledge of Local Area Network (LAN)and Wide Area Network (WAN) communications, router/switch based networks androuting protocols, with specific expertise on Cisco products and technologies- Ability to understand, assess and resolve technical issues in a trouble-shooting environment and under time pressureconstraints- 2+ years recent practical experience within a CISService Operations environment- 2+ years recent practical experience ofconfiguring, installing and troubleshooting industry standard desktop Windows OperatingSystems and Microsoft Office applications- Recent working knowledge of TCP/IP Protocols andStandardsDesirableQualifications/Experience:- Knowledge of policy, procedures, and organisationof NATO CIS- Experience in maintaining and operating NATOcrypto equipment- Experience in working in a Service Deskenvironment- Certification or qualification in PC hardwarerepair and configuration- Formal training in Local Area Networks (LAN)- Prior experience of working in an internationalenvironment comprising both military and civilian elements- Knowledge of NATO responsibilities andorganization, including Allied Command Operations (ACO) and Allied Command Transformation(ACT)DUTIES/ROLE:- Execute assigned work orders,
often under thedirection and guidance of centralised services, to provide local interventionto assure SLA targets are sustained- Install and configure Desktop Services- Install, operate, protect, maintain and supportall local Voice and Data communication, Network, Audio/Video and VTC equipment- Install, operate and maintain Routing andSwitching equipment, VoIP and VTC infrastructures and circuits- Perform advanced analysis and troubleshooting ofDesktop, Communications and Network Services, in support of incident managementprocesses- Perform testing and evaluation of supportedhardware and software (firmware and drivers)- Perform Incident Support Request lifecycleservices affecting end-users (i.E. creating, reporting, tracking, resolving andclosing Incidents)- Support team members through collaborativeactions to enhance the customer experience- Perform corrective actions, under direction ofthe Branch Head, to support Problem Management- Contribute to recommendations to the ContinuedService Improvement, and/or procurement processes for Operations and Maintenance(O&M;) of approved equipment- Take part in a Duty Support Shift, which mayoperate on a 24/7 basis- Deputise for higher-grade staff, if necessary- Perform other duties within the NCI Agency's areaof business as may be required#J-18808-Ljbffr