17 ott - Mozzanica
Hcl Technologies
pHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. /ppOur purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. /ppTo learn more about how we can supercharge progress for you, visit /ppbNote: Candidates must be eligible to work in Italy. /b /ppbFluent in Italian and English. /b /ppbJob Summary: /b /ppThis position assists customers, end users at onsite or remote locations and operating staff with technical support of desktop computers, applications, and related technology. Interaction with multiple levels of end users, managers, VIPs and local technical staff is required. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT services is required. "Smart Hands" services and cooperation with subject matter experts to provide support of Networking Equipment, Servers, Telecoms and other IT related equipment. /ppbPrimary Responsibilities: /b /pulliTaking end to end ownership of assigned end user Incidents and Requests, while categorizing, tracking, prioritizing and providing up-to-date status and information to them while utilizing ITSM ticketing tools such as Service Now, Remedy, HP Service Manager, or Peregrine Service. /liliAs onsite 'Smart Hands' support, will be asked to perform training and orientation on use of Hardware and Software, along with coordination of onsite tasks from other off-site technical teams. Will also need to support VIP level end users, as needed. /liliAssisting with Hardware/Software asset inventory Management, including hardware disposals. /liliPerforming other duties as assigned.
/li /ulpbDesired Skills and Experience /b /ppbCore competencies, knowledge and experience: /b /pulliAt least 3 years hands on experience in Field Support Services. /liliStrong written and verbal communication skills in Local Language and English /liliMust be detail oriented and self-motivating /liliAbility to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels /liliClients: Windows 11, Windows 10, Windows 7, Windows XP, IOS /liliServers: Windows 2003, Windows 2008, Windows 2013 /liliStrong Microsoft Office skills (Outlook, Word, and Excel) /liliStrong Microsoft operating System installation and troubleshooting skills /liliStrong Break / Fix skills Desktops, Workstations, Notebooks and Printers /liliBasic knowledge to support Mac and iOS devices /liliKnowledge to support Multifunctional Devices, Smartphones, PDAs, iPhone's, iPad's BYOD /liliExperience in IT related services with basic understanding of Networks, Intel Servers and Telecoms /liliAbility to successfully pass a background security check /liliExperience including remote control of PCs and video conferencing knowledge /liliPBX Installation and Configuration - Troubleshooting /li /ulpbTechnical / professional qualifications: /b /pulliHigh school degree or GED required. Bachelor's degree preferred. /liliMicrosoft certifications /li /ulpbBusiness Behavioural Skills /b /pulliStrong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management /liliAbility to interact with customers to ensure that the service is flexible, efficient and responsive /liliTo work through issues analytically to a successful conclusion /liliDemonstrable results in a business customer facing role, with a track record of delivering services to defined service levels. /liliExperience of working with multi-discipline teams in distributed locations. /liliExperience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services. /liliUse of ITIL service management framework to deliver best practice /liliProven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
/liliSelf-motivated. Ability to learn new technologies on own. /liliStrong technical aptitude and ability to research and solve complex issues independently /liliAbility to work as part of a team. /liliAbility to participate and contribute during crisis times, assist team members/leads, as needed. /liliShow adaptability and flexibility in work to suit business requirements. Be flexible with respect to work requirements and timings of shifts based on business requirements. /liliDemonstrate ownership and responsibility in all assignments /liliBuild and nurture positive working relationship with customers with the intention to exceed their Expectations. /liliA supportive, diverse, and global team with a brilliant culture. /liliCompetitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. /liliGreat opportunities to make the role your own, upskill yourself and get involved with exciting projects. /liliTotal Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks - Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice. /li /ulpTo know more about us visit - /ppCertificate of Disability in Force by law 68/99. If you have a valid disability certificate, kindly let us know during the selection process. /ppAmong HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL. /ppHCL is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. /p #J-18808-Ljbffr
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