17 ott - Milano
Mandarin Oriental Group
pMandarin oriental, Milan is looking for a Maitre d’Hotel to join our Seta team. /p pAre you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. /p pMandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. /p pIdeally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. /p h3About the job /h3 pBased at the Mandarin Oriental, Milan within the Seta Department in Milan, the Maitre d’Hotel is responsible for, but not limited to, supervising the service in the Speciality Restaurant. To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily restaurant activities and maintaining the highest standard of service established by the hotel. The Maitre d’Hotel reports to the Restaurant Manager. /p h3As Maitre d’Hotel you will beresponsiblefor the following duties: /h3 h3Administration /h3 ulliMust have excellent food and beverage knowledge /liliStart and finish shifts at the correct time /liliMust be able to coordinate the work and duties of the restaurant staff /liliMust be familiar with all cashiering procedures /liliMust be capable of handling all relevant equipment /liliAttend daily meetings /liliAttend all mandatory training sessions arranged by MO /liliMonitor and supervise small VIP/private dining functions that are not handled by banqueting /liliEnsure correct quality,
presentation and delivery of all dishes and drinks /liliPerform all administrative tasks designated to him/her by management /liliPerform monthly inventory and purchasing tasks assigned by the management /li /ul h3Human Resources/ Colleagues /h3 ulliSupervise FB service by directing, correcting and supporting their subordinates /liliEnsure that the restaurant is adequately staffed during their shift and to notify their superior of any shortages /liliIdentify and carry out any specific training and development needs among the team /liliDevelop and support direct reports. /li /ul h3Maintaining Standards /h3 ulliSupport company's philosophy and company culture through the use of Legendary Quality Experiences (LQE) on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement /liliSupport company's philosophy and company culture through the use of Mandarin Oriental Quality Assurance (MOQA) on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. /liliSupport company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement /li /ul h3Guest Service /h3 ulliTaking reservations accurately where necessary while keeping track of guests preferences /liliGreeting and seating guests according to MO standards /liliPresenting the menu correctly to each guest /liliTaking orders from all guests in line with restaurant policy /liliOffering suggested up-selling based on outlet policy /liliServing food and beverages according to MO standards /liliClearing plates and tables and ensuring general table maintenance throughout the meal /liliPresenting the bill /liliEnsuring guest satisfactionHandling special requests from guests and VIPs /liliHandling guest complaints /liliBidding guests farewell /liliAnticipating the guests’ needs /li /ul h3Hygiene and Cleanliness /h3 ulliEnsure that hotel grooming and hygiene standards are being maintained, enhancing a professional image /liliEnsure that the environment of the outlet is being maintained to MO standards /li /ul h3Health and Safety /h3 ulliBe aware of, and comply with, safe working practises as laid down under FHLSS. This will include your awareness of any specific hazards at your work place /liliBe aware of, and comply with local and relevant Food Acts. /liliWear any appropriate protective clothing provided by or recommended by the Hotel.
/liliReport any defects in the building, plant or equipment according to the Hotel procedures. /liliEnsure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures. /liliAttend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health safety. /liliBe aware of Fire safety plans /liliAdhere to Safe Sound procedures regarding Health safety /liliAdhere to Safe Sound procedures regarding HACCP standards /liliAttend any training deemed appropriate by your Head of Department /li /ul h3As Maitre d’Hotel weexpectfrom you: /h3 ulliHave a minimum of 5 years experience in a luxury establishment /liliHave a keen interest in food and the culinary ambitions of the establishment. /liliWilling to work a flexible schedule and holidays. /liliWork in a safe, prudent and organized manner /liliHave an in-depth knowledge of food and preparation /liliHave an excellent knowledge of wine and beverages /liliBe able to relate to all levels of guests and management /liliHave the ability to handle multiple tasks at one time /liliHave excellent communication and organization skills /liliHave the ability to handle guest requests in a detailed manner /liliReading, writing and oral proficiency in the local language mandatory /liliReading, writing and oral proficiency in the English language /liliReading, writing and oral proficiency in the other foreign language (French, Spanish) preferable /liliProfessional appearance and demeanor at all times /liliHave mathematical skills, computer software aptitude (as required) and good hotel operation knowledge /li /ul h3Our commitment to you /h3 ulliLearning Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. /liliMOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. /liliHeath Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. /li /ul ulliCompetitive Salary, wages, and a comprehensive benefits package /liliMeals available at our Employee Restaurant /liliComplimentary Dry Cleaning for Employee Uniforms /li /ul h3Position Details: /h3 ulliJob Level: 3° CCNL Turismo-Federalberghi /liliEmployment Type: Full-time /liliSalary Range: € 33.000,00 - € 35.000,00 gross per year / 14 months /li /ul pWe’re Fans. Are you? /p #J-18808-Ljbffr
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