17 ott - Ferrera Erbognone
Khazna Data Centers
pSince 2012, Khazna has become the leading wholesale data center provider in the Middle East and North Africa, delivering reliable and scalable infrastructure to support the region’s growing digital ecosystem. /ppThe Technical Account Manager role operates in a mission-critical data center environment where service availability, technical accuracy and timely communication are essential. The job holder manages multiple customer priorities and coordinates across functions without necessarily having direct authority over delivery teams. /ppbKEY ACCOUNTABILITIES: /b /pulliAct as the primary technical point of contact for assigned customers. /liliDevelop a detailed understanding of each customer’s infrastructure, architecture, business priorities, service commitments and growth plans. /liliEstablish regular technical governance meetings and maintain transparent communication on performance, risks and planned activities. /liliBuild trusted relationships with customer technical and operational stakeholders. /liliMonitor service availability, capacity, incidents, SLA performance and recurring technical issues. /liliLead periodic service and technical performance reviews with customers and internal stakeholders. /liliIdentify performance trends, recurring failures and emerging risks, and coordinate preventive and corrective actions. /liliTrack agreed actions, owners and deadlines through to closure. /liliSupport root-cause analysis and ensure technical findings and improvement actions are clearly communicated to customers.
/liliTranslate customer requirements into clear technical actions for Operations, Engineering, Projects, Security, IT and vendors. /liliRepresent customer technical priorities in internal planning and operational forums. /liliCoordinate customer communication during major incidents and technical escalations. /liliEnsure timely, accurate and consistent updates are provided throughout the incident lifecycle. /liliMonitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management. /liliProvide inputs and implement policies, systems, and procedures for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service. /li /ulpbQUALIFICATIONS COMPETENCIES: /b /pulliBachelor’s degree in electrical engineering, Mechanical Engineering, Electronics, Computer Science, Information Technology or a related discipline. /liliRelevant professional certification in data centers, IT service management or project management is desirable. /liliMinimum 5–7 years of relevant experience in data center operations, critical infrastructure, technical service management, engineering, telecommunications or enterprise technology. /liliExperience managing technical relationships with enterprise or hyperscale customers is preferred. /liliDemonstrated experience coordinating incidents, capacity requirements, technical projects and cross-functional teamsb. /b /li /ul #J-18808-Ljbffr
17 ott - Piove di sacco
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elettroteammarrinisrls
17 ott - Piove di sacco
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OPENJOBMETIS