17 ott - Italia
Zentiva
pAt Zentiva, we are dedicated to delivering high-quality and affordable medicines to the people who depend on us. For our Italian organization, we are looking for a Customer Service Manager to join our team. /ppIn this role, you will lead our Customer Service team, ensuring high standards of service and efficient management of day-to-day operations. You will play a key role in supporting our customers, ensuring effective order management and working closely with Sales, Marketing and Logistics to deliver a seamless customer experience. /ph3Key Responsibilities /h3ulliLead and develop the Customer Service team, ensuring clear objectives, effective performance and a strong customer-oriented mindset. /liliOversee daily Customer Service operations, ensuring efficiency, timely responses and high-quality service. /liliEnsure the effective management of orders received from customers and the sales force. /liliTake ownership of customer issues and ensure they are addressed promptly and effectively, with a strong focus on customer satisfaction. /liliWork closely with Sales, Marketing and Logistics to ensure an integrated and consistent customer experience. /liliUse customer feedback to identify opportunities for continuous improvement, enhance processes, increase efficiency and reduce operational costs. /liliEnsure the team has the appropriate tools, technologies and resources to deliver a high-quality service. /liliEnsure activities are performed in line with applicable quality standards and company policies. /li /ulh3Ideal Requirements /h3ulli5+ years of experience in Customer Service, including solid people management experience and experience in leading teams across different countries and locations. /liliStrong customer orientation and a proactive approach to problem solving. /liliStrong continuous improvement mindset,
with proven experience in identifying and implementing process improvements. /liliSolid organizational skills and a process-oriented mindset. /liliAbility to manage priorities and work effectively in a dynamic environment. /liliExperience with CRM and customer relationship management tools. /liliFluency in both Italian and English. /liliStrong communication and collaboration skills, with the ability to work effectively across different functions. /li /ulh3What We Offer: /h3ulliEmployment under "Quadro" level of the Italian Pharmaceutical Industry National Collective Agreement (CCNL Chimico-Farmaceutico). /liliGross Annual Salary: €50,000-€60,000, based on experience and qualifications. /liliPerformance premio (MBO) based on individual objectives. /liliAttractive and comprehensive top-tier benefits package. /li /ulh3Why Zentiva? /h3pAt Zentiva, our values guide the way we work every day: Accountability, Authenticity, Collaboration, Courage and Trust . We believe that great results come from people who take ownership, work together and are ready to make a difference. /ppJoin us and contribute to delivering an excellent experience to our customers while helping us make high-quality healthcare more accessible. /ppAt Zentiva, we foster an inclusive work environment where everyone feels valued and empowered to express their full potential. /ppSustainability is at the heart of our strategy: the Group is committed to becoming carbon neutral for Scope 1 and 2 emissions by 2030 and to powering all its European manufacturing sites exclusively with renewable energy. /ppAll information and data provided will be processed in accordance with applicable regulations (EU Regulation 2016/679 - GDPR). Candidates are invited to review the privacy notice at the following link: /p #J-18808-Ljbffr
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