15 ott - Lazio
Rosewood Hotel Group
pGuided by the culture "the calling", rosewood rome seeks a night manager to ensure smooth night operations of the front office and bell?man team, delivering a seamless luxury guest experience.
/ph3Key responsibilities /h3ullisupervise and lead the night front office team, ensuring efficient overnight operations /lilitrain, coach and develop night staff /lilimanage late arrivals, early departures and special guest requests after housekeeping and room service close /lilicoordinate with concierge, housekeeping, food beverage, spa and valet to guarantee a seamless guest experience /lilimonitor reservations, financial reports and night?audit procedures; oversee billing and credit limits /lilimaintain accurate guest records in the property management system /lilitrack kpis and propose continuous?improvement initiatives /liliensure compliance with internal procedures,
safety regulations and quality standards /liliwork closely with security to guarantee guest and employee safety throughout the night /lilikeep front office and back?office areas clean, organized and secure /lilisupport sustainability initiatives and promote environmental best practices /liliparticipate in recruitment, selection and performance development of guest services associates /lilimonitor punctuality, appearance and grooming standards of all associates /lilicontribute to upselling goals in collaboration with revenue and sales teams /li /ulh3Qualifications /h3ulliqualifications3?5 years supervisory experience in rooms operations, preferably in 5?star luxury hotels /lilistrong leadership, guest?service mindset and organizational skills /lilifluent in english and italian (spoken and written) /lilibachelor's degree in hotel management or business (preferred) /li /ulpsalary range: €29,000 – €33,000 gross per year.
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