Reservations Clerk
Pubblicato il 17-10-2026 - Cavallino Bianco in Pisa
To strengthen our back-office team, we are looking for an employee to handle accounting tasks Your Qualifications: * Training in the hotel or restaurant industry with proven skills and a passion for the world of hospitality. * Professional experience in the industry, a strong customer-oriented mindset, and a solid understanding of daily operations at an accommodation facility. * Familiarity with common hotel software programs - ideally the PROTEL system and the ability to use them effectively. * Good knowledge of Italian, German, and English to ensure smooth and professional service for our international guests. * Excellent organizational skills, reliability, and the ability to handle complex situations calmly and professionally. * Proven communication and interpersonal skills, which are essential for working with customers and colleagues. * Openness to using new technologies and participating in continuing education to enhance your professional skills. Your Responsibilities: * Processing accommodation requests received via email or phone,
and providing competent and courteous service to guests at every stage of the booking process. * Handling various administrative tasks, contributing to the smooth running of the office, and supporting the team in their daily work. * Using digital tools such as PROTEL, Quovai, Outlook, and other IT systems required for reservation management and internal communication. * Providing information about internal services (spa, restaurant, activities) and recommendations on local attractions and events. * Collaborating with other departments (Housekeeping, Restaurant, Wellness) to ensure a coordinated and flawless experience for guests. * Handling special requests or complaints with professionalism, empathy, and a focus on finding solutions. * Active participation in team meetings and training sessions, contributing ideas and fostering team spirit. What You Can Expect: * A year-round position in a young, dynamic, and motivated team * A m