Program Services Manager
Pubblicato il 17-10-2026 - Grand Circle in Roma
The job: Manager of Trip Leaders Team BASED IN ROME The company: Overseas Adventure Travel/Grand Circle Corporation What We’re Looking For: * A strong, engaging leader who is adaptable, creative, organized, and self-driven * Experience in training, coaching, and/or people management (travel industry experience is a plus) * Excellent written and verbal English communication skills * Proven ability to build trust-based relationships and motivate teams * Solid administrative skills, including proficiency with databases and Microsoft Office * Sound judgment with the ability to make tough decisions when needed * Willingness to travel on short notice and work extended hours when required * Dependability, integrity, strong work ethic, and effective time management What We Offer:
* €38,000 annually * Incentive Premio based on targeted results * Merit increase based on performance * Personal and Professional Growth - Available on request * Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC * Travel Deals - WORLDWIDE GC Tour packages available to @ discounted price * Referral Bonus * Full training program onsite * Working as part of an international team (exposure to colleagues in worldwide offices). * All benefits are applicable at company discretion Key Responsibilities: * Recruit and train Tour Guides aligned with our Company Values * Build and maintain hiring and training plans to support all products needs * Lead Tour Guide meetings and training sessions both in-office and on the road * Create individualized training plans for new Tour Guides * Support, inspire, and coach the existing Tour Guide team to achieve excellence * Conduct live coaching via phone, Microsoft Teams, and in person * Ride along on tours to assess and support on-the-ground performance * Assign Tour Guides based on performance and operational requirements * Address underperformance when necessary * Engage with travelers during tours * Provide 24/7 emergency support