ISX Program Manager, Reverse Logistic Services (RLS)
Pubblicato il 17-10-2026 - Experteer Italy in Cusano
ISX Program Manager, Reverse Logistic Services (RLS)
In this role you will own and improve the in-store returns experience across Italy’s 17,000 partner and carrier locations, ensuring fast, easy, and reliable returns. You will field-coach partner teams to Amazon’s standards, prioritize work with data, and drive measurable improvements in speed, reliability, and customer satisfaction. You’ll deploy network-wide improvements and shape EU-wide standards from field insights, building scalable programs and a formative EU field team. This is a founding role with visibility across the network and the broader business.
Per il seguente ruolo potrebbero essere richieste diverse soft skill ed esperienze. La preghiamo di consultare attentamente la panoramica riportata di seguito.
- sign-on payment
- statutory benefits
- CBA-based benefits
- company supplementary benefits
- salary base (52,400 EUR for Milan)
- Own the in-store returns experience across ~17,000 locations in Italy; ensure fast, easy, reliable returns
- Visit sites, observe returns handling, and coach partner teams to Amazon's standards
- Prioritize work using data to focus on underperforming partners and locations
- Drive improvements on metrics: service speed, reliability, customer satisfaction,
site readiness
- Deploy scalable, network-wide improvements (signage, supplies, training, tools) across Italy
- Translate field insights into recommendations to influence EU-wide returns standards and programs
- Manage performance cycles for underperformers; escalated when needed to Business Partnerships or Transportation
- Help define audits, coaching, and reporting as a founding team member and feed insights into ISX monthly reporting
- Relevant experience in operations, field operations, retail, logistics, or program management
- Experience improving performance across xjncmbx a large, distributed multi-site or partner network using data to prioritize
- Experience coaching, influencing, or holding external partners accountable without direct authority
- Comfort operating independently in an ambiguous, build-from-scratch environment and prioritizing high-impact work
- Willingness to travel frequently within Italy and work hands-on in a store/drop-off environment
In this role you will own and improve the in-store returns experience across Italy’s 17,000 partner and carrier locations, ensuring fast, ea…
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