Customer Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8hfbbo

pTo provide effective communication and co-ordination for the administration and day-to-day control of allocated business within the customer service team. Managing our customer’s expectations and delivering customer satisfaction. /p h3SPECIFIC RESPONSIBILITIES /h3 h3Key Objectives /h3 ul liDevelop an effective working relationship with all of our relevant customer contacts. /li liManage internal and external expectation at all times with effective communication delivering customer satisfaction. /li liContinually update and interpret customer needs, forecast and confirm orders to allow the business to effectively manage procurement and capacity planning to maximise commercial opportunity whilst accurately maintaining all aspects of order handling data management. /li liInterpret and translate commercial requests and requirements with speed and accuracy. /li liManage stock rotation in line with customer agreements and the needs of the business. /li liResolve invoice queries in conjunction with the Accounts Team. /li liAchieve customer delivery requirements in the most cost effective way. /li liSupport Sales Managers with business development and integration needs. /li /ul h3Account Management /h3 ul liReview on daily basis your customers’ portfolio of on ongoing requirements against the business. /li liReceive customer purchase orders and accurately enter orders into the ERP/business management system. /li liVerify sales prices against approved price lists and contractual agreements before order confirmation. /li liLiaise with the Sales Team regarding pricing discrepancies, quotations, special pricing requests and customer commercial conditions.



/li liManage customer delivery requirements and coordinate delivery schedules with Production, Planning and Logistics teams to ensure on-time delivery. /li liCoordinate the development and implementation of new artwork, graphics and packaging specifications in collaboration with customers, Sales, Design and Operations teams. /li liSupport the Sales Team by preparing customer reports, sales analysis, KPI reports, stock reports and other business information as required. /li liManage customer requests related to product certifications, declarations, compliance documents and quality documentation, ensuring timely responses. /li liMonitor order status and proactively communicate updates, potential delays and corrective actions to customers. /li liMaintain accurate customer master data, pricing information and product specifications within company systems. /li liAct as the key interface between Customers, Sales, Operations, Planning, Logistics and Quality departments. /li liReview your tentative and actual order program and report key changes. /li liPlan out your customers on going forecasted requirements or develop a method of working with the customer to allow you to facilitate this for the agevolazioni of the long-term vision of planning and manufacturing.



/li /ul h3PERFORMANCE INDICATORS /h3 ul liMaintain a high standard of account administration following the Company’s ISO90000/90001 procedures /li liWork with your customer and Sales Manager on delivering your Key Deliverables and report back on Key Business KPI’s /li liReview on a daily basis OTIF performance for your account portfolio and team where required. /li liRecord, monitor and improve forecasting and board ordering liability with customers /li /ul h3Accounting : /h3 ul liInventory reconciliations, raw materials, finished goods WIP /li liPrepare, receive, and track invoices; liaise with external accountants or finance providers. /li liAct as a first level support to our external accounting team regarding: /li liInvoice reconciliation /li liMonitor and store hard copies of documentation required by regulation /li liEnsuring compliance with SOX (including Blackline monthly preparation of balance sheet reconciliations) /li /ul h3General Services: /h3 ul liManage daily office operations, supplies, equipment, and service providers. /li /ul h3SKILLS/QUALS /h3 ul liPrevious experience working within a Customer Services environment /li liExcellent IT skills (inc Excel) /li liExcellent standard of numeracy and literacy /li liAbility to work under strict deadlines and targets, preferably in a fast paced manufacturing environment /li /ul h3INTERPERSONAL SKILLS /h3 ul liExcellent communication skills essential, ability to understand clear written and verbal instructions. /li liGood understanding of procedures and processes. /li liHighly responsible, reliable and flexible with a strong work ethic /li liQuality and safety conscious /li liPunctual, presentable and with good attendance /li /ul #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8hfbbo