Guest Operations Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8hgpf2

Help us build the operating system of a small hotel
Principe di Salina is a 14-room, adults-only boutique hotel in Malfa, on the island of Salina. It was founded in 2017 by a family who came home after international careers, and it runs on one idea: we take care of people, and everything else is just a room. We call the style barefoot luxury: high standards without stiffness, real attention without ceremony. We open from April to November and we are small on purpose, so every detail is visible.
Next season we are changing how Principe welcomes and looks after its guests, and we are rebuilding the operations behind it from scratch. It only works if everything behind the scenes runs perfectly: the allergy mentioned in an email reaches the kitchen, the anniversary reaches housekeeping, and the late hydrofoil reaches everyone, without anyone carrying the information by hand. You make that happen. You will help us design the model, not just run it, working directly with the owner and General Manager as her sparring partner.
If you have run events, projects or an operations team,



you already know most of this job.

The role
You run the day and the information behind it. You report to the owner and General Manager and lead a small reception team: two concierges and one tempo parziale colleague.
• In season: you organise the inbox and plan the day before guests wake up, and run a short 8:00 briefing with reception, restaurant and housekeeping. You handle back-office correspondence, payments, agencies and suppliers, support check-out when it gets busy, and close the loop each evening: every arrival correctly recorded, the next day’s report ready, the evening concierge briefed.
• Guest communication: you answer enquiries with warmth and clarity and present our rates and offers with confidence. Pricing is decided together with the owner. You carry out the plan and bring back what the inbox tells you.
• December to March, fully remote: you look after guest correspondence, make sure

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8hgpf2