Front Office Manager

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Additional Information

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Job Number 26127459

Job Category Rooms & Guest Services Operations

Location Piazza Duca D'Aosta 9, Milan Milan 20124, ItalyVIEW ON MAP

Schedule Tempo pieno

Located Remotely? N

Position Type Management

Pay Range EUR 35 Annual Salary

Job Summary
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE
Education And Experience

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- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR

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- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES
Leading Guest Services Team

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- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of em

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8hibgj