Operational Excellence Director
Pubblicato il 17-10-2026 - Teleperformance Spain in Puglia
We are building a new line of business centred on B2B Sales and Revenue-as-a-Service (RaaS) for our dedicated RaaS hub in Puglia, building on Revenue Services activity already running in the region. The Operational Excellence Director will own its operational build. The role is hands-on and site-based: taking stock of the existing Revenue Services operation, stabilising and growing it, and then standing up the new hub to TP's global RaaS operating standards. This is a build role, not an advisory one. The successful candidate will work alongside the Global RaaS team on the operating model and certification path, while being accountable locally for delivery, people and performance in Puglia.
Non si lasci sfuggire questa possibilità: si candidi rapidamente se la sua esperienza e le sue competenze corrispondono a quanto descritto di seguito.
Responsibilities & Duties
- Build and lead the Italy RaaS operation
- Take ownership of the existing Revenue Services activity in the region: assess current performance, stabilise delivery and identify growth opportunities within existing accounts.
- Lead the operational stand-up of the new RaaS hub, from initial seats through to a scaled site, including workflow design, staffing model, training and governance.
- Own operational KPIs, quality and profitability for the Italian RaaS programmes.
- Build the local operations team: recruitment profiles, onboarding, coaching and development, in partnership with local HR.
- Align with the Global RaaS operating model
- Work closely with the Global RaaS Operational Excellence team to adopt and localise the TP RaaS operating model, methodologies and standards.
- Drive the site towards Foundation CoRE certification, covering all operational pillars, and maintain readiness thereafter.
- Deploy TP revenue acceleration programmes and tooling within the Italian operation.
- Document and maintain Standard Operating Procedures for Italian RaaS workflows, aligned to global standards.
- Support comme