Company DescriptionMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.
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Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance;
Repair Optimization andCompliance;
Parts and Accessories Sales Performance;
and Consumer Engagement.
Job DescriptionWe're looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.
You'll be the escalation point when others can't fix it — helping reduce downtime and deliver first-time-right repairs.
The position requires the willingness to travel throughout Italy.
What you'll do:
Support dealerships and repairers on-site and remotelyDiagnose and resolve complex electrical, electronic, and drivability faultsUse OEM tools (e.G.
wiTECH, DiagBOX) for diagnostics, flashing,

and parameterizationIdentify root causes using wiring diagrams and technical documentationSupport both individual cases and wider technical issues across fleetsCreate clear technical reports and case updatesCoach technicians and provide hands-on guidanceFeed recurring issues into continuous improvementQualificationsStrong experience in automotive diagnostics / technical support / workshop or field serviceProven ability to fix complex electrical/electronic faultsHands-on use of OEM diagnostic toolsConfidence reading wiring diagrams and technical documentationExperience working with workshops, engineering, or technical teamsAbility to support and guide techniciansPreferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support backgroundTechnical knowledgeModern vehicle systems: powertrain, ADAS, body electronicsNetworks: CAN / LIN / FlexRayDiagnostic me

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