Guest Service Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8hijrv

The Role
We are seeking a charismatic Guest Service Agent to be the first face our members see when they walk through the Soho House doors. You'll have experience within a similar role, be comfortable with booking systems and email, as well as being a fantastic communicator both over the phone and face to face.
As part of our Soho House team your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.
Main Duties
Welcome every member by name and guest is with open arms and in a hospitable manner
Proceed with check-ins and check-outs for the rooms/apartments of the House
Support and assist with answering high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
Speak to standard Q&A; regarding menus,



hours of operation and amenity availability/pricing and comfortable reaching out for support to ensure all inquires are addressed and in a timely matter
In real-time ensure any guest related concerns are addressed and action items have been set and a manager is notified
Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
Influence a fun and positive atmosphere by being approachable and professional
Administrative tasks (i.e. properly keeping all paperwork logged and filed)
Performs other duties as assigned by supervisor/manager.
Benefits
RAL € 25.000,00
Soho Friends Membership
Staff Canteen
Monthly Staff Screenings & Staff Gym Classes
50% Discount on Cowshed Spa
50% F&B; Discount
Global Benefits: Any Bedroom, Any House, $100 per night
50% Discount Public Restaurants
Birthday Gift: 1 day OFF+Voucher
House Hero and Introduce a Star Program
Corporate Benefits (access discounts platform)
Who We Are
We are a collection of members' clubs, restaurants, hotels and

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8hijrv