Field Service Engineer, Italy
Pubblicato il 17-10-2026 - Illumina in Pistoia
Overview As a Junior Field Service Engineer, you will install, maintain, and repair Illumina instrument systems in field settings across Italy. You’ll troubleshoot on-site, coordinate service requests with cross-functional teams, and assist with new installations and validations. You’ll manage service parts and support opportunities with sales and marketing, while building strong customer relationships. This role offers hands-on learning in a customer-facing environment and contributes to meaningful health and genomics work.
Retribuzione / Benefits
- premio or commission
- potential equity
- flexible time off
- summer shutdown
- inclusive environment
- zero-net pay gap
Responsabilità
- Install, maintain, repair and upgrade Illumina instrument systems
- Troubleshoot technical issues and provide on-site customer support
- Coordinate service requests and drive timely resolutions
- Support new instrument installations, including facility inspections and validation
- Maintain service-parts inventory for effective interventions
- Collaborate with sales/marketing on placements, upgrades and contract renewals
- Build relationships with customers and internal partners
- Participate in departmental projects to expand technical knowledge
Requisiti fondamentali
- Engineering background or related technical field
- Interest in hands-on troubleshooting with complex instrumentation
- Exposure to optics and lasers (welcomed)
- Familiarity with Linux, networked IT advantageous
- Strong communication and customer-facing skills
- Organizational and problem-solving abilities
- Collaborative mindset and willingness to learn
- Residence in Italy with a valid Italian driving license and up to 80% travel
- Fluent Italian and English
- Preference for candidates in Campania or Puglia
- strong communication
- customer-facing skills
- collaborative mindset
- optics and lasers
- Linux
- networked IT