Customer Success Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8hl43p

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Italy.

As a Customer Success Manager, you will own the post-implementation customer journey, ensuring customers adopt, engage with, and realize lasting value from an innovative hospitality SaaS platform. You will manage a portfolio of international customers, build trusted relationships with stakeholders, and proactively drive product adoption, satisfaction, and retention. Working in a fully remote, international scale-up environment, you will collaborate closely with Account Management, Product, Support, Sales, and Professional Services to deliver exceptional customer outcomes. You will monitor customer health, identify potential risks, and develop tailored success plans that support long-term customer relationships. This individual contributor role offers the opportunity to shape customer success processes, improve engagement strategies, and influence product development through structured feedback.



You will join a collaborative, AI-driven organization that values innovation, ownership, continuous improvement, and work-life balance.

Accountabilities
- Own the customer lifecycle following onboarding and implementation, ensuring a smooth transition into ongoing customer success management and preparing accounts for renewal.
- Serve as the primary point of contact for customer adoption and outcomes, building strong relationships with stakeholders across IT, marketing, sales, operations, and senior management.
- Develop and execute customer success plans for priority accounts, helping customers understand the platform's capabilities and maximize its value for their business.
- Manage a portfolio of B2B customers proactively, driving product adoption and usage while identifying engagement opportunities, emerging risks, and potential retention challenges.
- Establish structured customer engagement routines,

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8hl43p