Customer Service Administrator
Pubblicato il 18-10-2026 - Dr. Beckmann Group in Roma
About usDr. Beckmann Group is a leading international brand specializing in high-quality household and fabric care solutions. With a strong presence across global markets, our mission is to deliver innovative, sustainable, and effective products that help consumers care for their homes and clothes responsibly.
Become part of our success story, and join our new team in Milan, Italy.
Your missionYou’re the go-to person for our Italian customers, making every order and interaction count. You operationally manage customer orders and sales administration, maintain accurate customer and commercial data and coordinate internally to ensure customer requests are handled promptly. By combining proactive communication and strong cross-functional collaboration, you help deliver a seamless customer experience. Working closely with Sales, Supply Chain and Finance, you turn customer needs into reliable service and ensure lasting partnerships.
Your tasks
- Handle customer orders: Enter, check and update orders in SAP, including changes, cancellations and postponements,
ensuring accurate processing and timely delivery.
- Maintain commercial data: Set up and update customer‑specific products, prices, discounts, commercial terms and agreed sell‑in dates based on Sales agreements.
- Keep customer data accurate: Maintain customer master data and order information in SAP to ensure transparency and reliable order tracking.
- Be the customer’s go‑to contact: Respond to day‑to‑day questions about orders, changes and delivery dates with clear, timely updates.
- Coordinate deliveries: Partner with Demand & Supply/SOP to follow up on delays, missing products and delivery changes, keeping customers informed along the way.
- Manage claims and complaints: Register issues, coordinate with the relevant teams and follow through to resolution, ensuring customers receive timely feedback.
- Support Sales: Assist Key Account Managers with customer administration, commercial conditions, reporting and oth