Service Desk Technician

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8hothu

Join Curium, a multinational company in the field of nuclear medicine, committed to developing, manufacturing and supplying radiopharmaceuticals that make a real difference in patients’ lives. Our mission is to advance the diagnosis and treatment of diseases, with a particular focus on the fight against cancer, by providing safe and effective solutions worldwide.

What You Will Do in Our Team

The Service Desk Technician plays a key role in providing technical support to Curium employees and partners worldwide. As part of the Global Service Desk, this role serves as the first point of contact for IT-related issues and service requests, ensuring timely and effective support, troubleshooting technical problems and contributing to the continuous improvement of IT services.

Responsibilities
- Provide first-line IT support through Freshservice, phone, chat and email, ensuring accurate ticket creation and updates.
- Troubleshoot and resolve issues related to end-user devices, operating systems, Microsoft 365, collaboration tools and business applications.
- Manage service requests,



including software installation and configuration, access requests and equipment requests, in accordance with established procedures and security policies.
- Support user onboarding and offboarding activities, coordinating account setup, workstation readiness and guidance on IT tools and security best practices.
- Use remote support tools to assist users and collaborate with local IT teams and field services when on-site intervention is required.
- Escalate complex issues to the relevant technical teams, providing clear diagnostics and all necessary information.
- Create and maintain knowledge base articles, procedures and troubleshooting guides to support knowledge sharing and reduce recurring incidents.
- Maintain accurate IT asset and device records in Freshservice, ensuring data quality for reporting and compliance purposes.
- Communicate clearly and professionally with users, providing re

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8hothu