Isx Program Manager, Reverse Logistic Services (Rls)
Pubblicato il 16-10-2026 - Experteer Italy in Bardi
h3ISX Program Manager, Reverse Logistic Services (RLS) /h3pIn this role you will own and improve the in-store returns experience across Italy's 17,000 partner and carrier locations, ensuring fast, easy, and reliable returns.
You will field-coach partner teams to Amazon's standards, prioritize work with data, and drive measurable improvements in speed, reliability, and customer satisfaction.
You'll deploy network-wide improvements and shape EU-wide standards from field insights, building scalable programs and a formative EU field team.
This is a founding role with visibility across the network and the broader business.
/pullisign-on payment /lilistatutory benefits /liliCBA-based benefits /lilicompany supplementary benefits /lilisalary base (52,400 EUR for Milan) /liliOwn the in-store returns experience across ~17,000 locations in Italy; ensure fast, easy, reliable returns /liliVisit sites, observe returns handling, and coach partner teams to Amazon's standards /liliPrioritize work using data to focus on underperforming partners and locations /liliDrive improvements on metrics: service speed, reliability, customer satisfaction, site readiness /liliDeploy scalable, network-wide improvements (signage, supplies, training,
tools) across Italy /liliTranslate field insights into recommendations to influence EU-wide returns standards and programs /liliManage performance cycles for underperformers; escalated when needed to Business Partnerships or Transportation /liliHelp define audits, coaching, and reporting as a founding team member and feed insights into ISX monthly reporting /liliRelevant experience in operations, field operations, retail, logistics, or program management /liliExperience improving performance across a large, distributed multi-site or partner network using data to prioritize /liliExperience coaching, influencing, or holding external partners accountable without direct authority /liliComfort operating independently in an ambiguous, build-from-scratch environment and prioritizing high-impact work /liliWillingness to travel frequently within Italy and work hands-on in a store/drop-off environment /li /ulpIn this role you will own and improve the in-store returns experience across Italy's 17,000 partner and carrier locations, ensuring fast, ea... /p #J-*****-Ljbffr