Customer Service Manager
Pubblicato il 16-10-2026 - Zentiva Pharma in Bardi
OverviewAs Customer Service Manager in Italy, you lead the Customer Service team to deliver high-quality, efficient service across orders and inquiries.
You collaborate with Sales, Marketing, and Logistics to ensure a seamless customer experience and drive continuous improvement.
You own customer satisfaction, resolve issues promptly, and enable the team with the right tools and processes.
This role offers impact on service quality, costs, and cross-functional alignment within a mission-driven pharmaceutical environment.
Retribuzione / Benefitsgross annual salary 50,******,000
performance premio (MBO)
top-tier benefits package
employment under CCNL Chimico-Farmaceutico
ResponsabilitàLead and develop the Customer Service team with clear objectives and a customer-first mindset
Oversee daily Customer Service operations for efficiency and timely, high-quality responses
Manage customer orders from clients and the sales force with ownership of issue resolution
Collaborate with Sales, Marketing and Logistics to deliver an integrated customer experience
Leverage customer feedback to identify process improvements, boost efficiency, and reduce costs
Ensure the team has tools, technologies and resources to maintain service quality
Ensure compliance with quality standards and company policies
Requisiti fondamentali5+ years in Customer Service with strong people management experience across multiple countries/locations
Strong customer orientation and proactive problem solving
Proven continuous improvement mindset with experience implementing process changes
Solid organizational and process-oriented mindset
Experience with CRM and customer relationship management tools
Fluency in Italian and English
Strong communication and cross-functional collaboration skills
customer-focused
proactive problem-solver
strong communicator
collaborative across functions
adaptive to dynamic environments
CRM tools and experience with customer relationship management systems