It Infrastructure Service Manager
Pubblicato il 16-10-2026 - Valentino in Milano
OverviewIn this role you will lead continuous improvement of IT services and infrastructure to boost reliability, availability and security.
You will shape the IT operating model, enhance monitoring and automation, and explore AI-based solutions with internal teams and external partners.
You'll drive proactive maintenance, KPI governance, and resilience with cybersecurity collaboration.
This is a chance to help scale a high-performing infrastructure within a values-driven, inclusive culture.
You will work closely with cross-functional teams to deliver measurable impact.
Retribuzione / BenefitsCCNL Tessile Industria
Indicative starting compensation: 50,000
annual bonus
lavoro da remoto arrangements
meal vouchers
private health insurance
ResponsabilitàDefine and lead continuous improvement initiatives within Infrastructure Operations
Analyze operational trends, incidents, and systemic issues to implement preventive and corrective actions
Improve reliability and availability of IT services
Oversee evolution of monitoring and observability platforms
Define and monitor operational KPIs
Collaborate with infrastructure teams and vendors on preventive maintenance
Identify automation opportunities including AI-based solutions
Support adoption of AI and Generative AI technologies
Coordinate Problem Management and Root Cause Analysis
Partner with Cyber Security to enhance infrastructure resilience
Monitor vendor performance and drive improvement plans
Requisiti fondamentaliBachelor in Computer Science
Minimum 5 years in IT Infrastructure, IT Operations, or Service Management
Experience in structured international environments
Experience coordinating vendors and outsourced providers
Knowledge of enterprise IT infrastructures
Knowledge of ITIL processes and Service Management best practices
Experience with ITSM platforms, preferably ServiceNow
Experience with monitoring and observability tools
Knowledge of Microsoft Azure and AWS
Familiarity with automation technologies and tools
Knowledge of Vulnerability Management, Patch Management and Security Monitoring
Familiarity with cyber risk management and resilience principles
Experience using AI and Generative AI tools in a professional environment
Ability to identify practical AI use cases in Infrastructure Operations
Continuous improvement mindset
Strong analytical and data-driven approach
Structured problem-solving
Knowledge of enterprise IT infrastructures
Knowledge of ITIL processes and Service Management best practices
Experience with ITSM platforms, preferably ServiceNow