Technical Platform Architect - Ccaas
Pubblicato il 16-10-2026 - Sprinklr in Milano
OverviewIn this role you lead the design, deployment, and optimization of Sprinklr platform solutions for enterprise customers, with a focus on CCaaS and digital transformation.
You'll work across sales, solution consultants, and delivery teams to ensure architectures meet customer goals and pave the way for successful implementations.
You'll define architecture blueprints, craft security and operational artifacts, and ensure best practices and compliance throughout delivery.
This is a hands-on, customer-facing senior role that shapes large-scale customer experiences on Sprinklr's unified platform.
Retribuzione / Benefitscomprehensive benefits package
voluntary healthcare coverage where applicable
paid time off for wellbeing and personal time
Mentoring Program
region-based benefits information
career growth opportunities
ResponsabilitàDesign and implement Sprinklr solutions for assigned accounts, validating designs with stakeholders
Lead solution architecture decisions and craft scoping estimates for TPA-driven engagements
Produce architectural artifacts, security documentation, and operational foundations
Create low-level designs and blueprints for digital transformation
Ensure best practices, configuration health,
and adherence to UAT/sandbox protocols
Support project delivery, handover to customer success, and oversight during design
Share industry use cases and best practices to improve customer experience
Maintain awareness of Managed Services initiatives across accounts
Requisiti fondamentali8+ years in architect/consulting roles with complex CCaaS/digital transformation focus
Sprinklr platform experience through implementations/integrations
Telco/call center network/infrastructure and SaaS/Cloud enterprise architecture
Experience with telephony, network, database, security, integrations
Ability to translate business objectives into outcome-focused roadmaps
Expert knowledge of CCaaS, CPaaS, CFM/CRM/CSM stacks
REST/SOAP APIs, Webhooks proficiency
SAML/SSO/OAuth authentication knowledge
Relational databases and MongoDB knowledge
English and Italian fluency
Role based in Milan with on-site presence 3 days/week
team player
proactive learner
strong stakeholder communication
CCaaS and digital transformation architectures
Call Centre technology stacks
CPaaS/CCaaS platforms