Senior Technical IT Consultant

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8hufde

OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Come and join our Customer Success team based in Italy from home office near Rome with your commitment as a

Senior Technical IT Consultant

This position requires you to be onsite at our Public Sector Clients' sites in the Rome area approximately 4 days/week.

YOUR IMPACT

As a Senior Technical IT Consultant, you will be a trusted advisor to strategic customers,



ensuring their OpenText solutions deliver maximum performance, reliability, and business value. You will own service outcomes, resolve complex technical challenges, and drive continuous improvement initiatives that enhance customer success. Working with customers across Italy and EMEA, you will support their digital transformation journeys while leveraging evolving cloud and AI technologies.

WHAT THE ROLE OFFERS

• Own the operational success of assigned customer environments, ensuring service quality and SLA achievement.

• Lead complex incident resolution, problem management, and root cause analysis.

• Drive performance, stability, and operational improvements across customer solutions.

• Act as a trusted technical advisor and escalation point for customers and internal teams.

• Collaborate across functions to deliver sustainable solutions and service enhancements.

• Mentor junior consultants and contribute to a culture of k

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8hufde