Senior Client Advisor
Pubblicato il 18-10-2026 - Stone Island in Turbigo
Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation.
Senior Client Advisor – Chinese Speaker
Full‐Time – Milano
Responsibilities
Ensure excellent client experience while maintaining the quality standards required by the brand;
Act as a brand ambassador to the store's clientele, demonstrating strong passion and commitment to the brand while embodying brand values and vision;
Take ownership of all phases of selling ceremony, driving sales performance through a client‐centric mindset and actively engaging in 1to1 clienteling to build and cultivate long‐term relationships;
Support store operations while ensuring after‐sales service and follow‐up with clients;
Develop in‐depth knowledge of all product categories to deliver storytelling around collection, fabrics and treatments in line with the technical excellence that defines the brand;
Implement and maintain Company's Visual standards in store,
collaborating with Visual Merchandising team, ensuring replenishment and stock management are consistently executed;
Be aware of Store's target and KPIs, supporting Managers in promoting a performance culture;
Collaborate with the team in an effective and enthusiastic way, conveying energy and motivation in daily activities.
Qualifications
Strong previous experience in sales roles within Fashion Retail/ Hospitality; with interest/studies in Fashion‐related courses – Experience within Luxury and Contemporary Retail environment is a plus;
Excellent understanding of the luxury sector, KPIs, product sensitivity;
Service‐oriented, with strong communication and interpersonal skills, team spirit, and the ability to work independently;
Reliable, punctual, flexible;
Passion for retail, client service and the luxury fashion industry;
Fluency and sophistication in Italian, English and Chinese – an additional language is a plus;
Digitally aware and