Business Process Owner - Order And Service Management
Pubblicato il 18-10-2026 - ABB in Treviolo
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You’ll be empowered to lead, supported to grow, and proud of the impact we create together.
Join us and help run what runs the world.This position reports to:Business Process Manager
- ERP Transformation and M&A; Integration__Your role and responsibilitiesThe focus of this subject matter expert (SME) role is the end-to-end ownership of Order Management and Service Management processes, with emphasis on SAP S/4 Hana transformation, optimization and process excellence.The Business Process Owner will drive the standardization, integration, and continuous improvement of sales and service management processes across the organization, ensuring seamless order-to-cash operations and enhanced service delivery.
This role bridges business requirements with system capabilities in SAP S/4HANA, supporting organizational growth and customer satisfaction goals.The work model for the role is: hybridThis role is contributing to the Electrification Service Division on global level.
Main stakeholders are business and IS functions within Electrification Service, and counterparts from other Electrification divisions.You will be mainly accountable forProcess Design & Strategy:Define and govern end-to-end sales order processing workflows, including:Quote-to-order conversion and optimizationOrder fulfillment and delivery schedulingService Contract setup, configuration, and renewal processesService billing and revenue recognitionAlign business requirements across countries and business units to ensure consistent, scalable and harmonized processesDevelop and maintain process documentation, control frameworks,
and best practices for service management modulesERP Transformation & Implementation:Partner with IS/ERP and application owners to ensure processes are supported by appropriate systems and applicationSupport the migration to SAP S/4 Hana and ensure optimization of SAP modules supporting service operations such as SD (Sales & Distribution), CS (Customer Service)/Service Management, PS (Project System)Lead process implementation across the organization, including training, education, and best practice sharingStakeholder & Change Management:Engage regional and functional (Sales, Service, Operations, Finance) to align on process standards, and to ensure buy-in and drive process adoptionDevelop and execute communication and change management plans across all relevant stakeholdersAct as primary liaison between functional teams, business stakeholders, and transformation leadershipQualifications for the role10 years of experience in sales operations, service management, or customer service within service-oriented or manufacturing sectorsProven experience with end-to-end order management and service contract administrationDeep knowledge of SAP SD, CS/Service Management, and PS modules;
SAP S/4 Hana experienceis highly preferredProject management & change management experience, with the ability to drive cross-functional initiativesStrong analytical skills with the ability to assess impact, identify risks, and support data-driven decision-makingUniversity degree: Master of Science / MBA in Business Administration, Economics, Information Systems,
or related fieldMore about usElectrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way.
The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others.
With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society.
go.Abb/electrificationThis opportunity is open to candidates in multiple countries, with the final work location determined based on the selected candidate.
As compensation may vary by location, we are committed to being transparent throughout the hiring process and will share details of the salary range, variable compensation and benefits package with candidates who progress to the first interview stage for a location in the European Union, covered by the EU Pay Transparency Directive.The final offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative.
That's why we welcome people from all backgrounds and experiences.Ready to make an impact? xrtlpzc Apply today or visit to learn more about the impact of our solutions across the globe.SummaryLocation: Krakow, Lesser Poland, Poland;
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