Residential Services Agent
Pubblicato il 18-10-2026 - Palazzo Tornabuoni in Firenze
Step into the world of timeless Italian luxury at Palazzo Tornabuoni , a 15th-century palazzo turned into Florence 's first exclusive Private Residence Club. Nestled in the heart of the Renaissance city, this iconic property is managed by Fingen Group, a leading Italian retail and real estate company renowned for its commitment to excellence and Italian style essence.
Qualifiche, competenze e l'esperienza necessaria per questo ruolo sono disponibili nella descrizione completa riportata di seguito.
We are looking for
A highly self-motivated and enthusiastic Residential Services Agent to be part of our Residential Services team.
In this role you will be a leader for the Club Members services and assistance. Tasks and responsibilities of your positions goes from handling the Reservation Process to communications, from greeting Members to checking them in, providing information on amenities & services, anticipating and responding to their needs, listening to and resolving any issue, providing an excellent service throughout their stay.
Your role is to coordinate all guest requests for special arrangements and assists with activities such as booking tickets, making reservations, travel and tours to name a few.
Key responsibilities include: Perform Front Desk & Concierge Operations on a daily basis
Handle Reservations on a daily basis
Handle Department Month End archive
Plan and coordinate Housekeeping weekly schedule
Coaching and training to colleagues and trainees
Support in other operational tasks or assigned project
Our Ideal Guest Services Agent candidate will have:
Minimum two years concierge experience in 5*Luxury Hotel
Must have the ability to maintaining an outgoing personality, being a team player, demonstrating communications and analysis skills and keeping a positive "can do" attitude.
Promote a friendly and professional image to the Members and give full cooperation to any requiring assistance with a prompt, caring and helpful attitude.
Prioritize and perform accordingly, ensuring all requirements are handled immediately with speed and efficiency. Service driven
Like to take responsibilities, work independently and have a good understanding of basic front office accounting, procedures and tasks.
Be familiar with Members' names, residence location, special requests and profile history
Be genuine Ambassador of the Company Values and beliefs
Fluency in Italian and English, both spoken and written. A third language is preferred.
Knowledge of PMS Opera preferred.
What YOU can expect: The benefits: Competitive salary
Buoni pasto 8 euro
Free Uniform with dry cleaning available
Employee Recognition Programmes
Excellent Training and Career Development opportunities
Opportunities to build a successful career with future projects potential
Work With Us At Palazzo Tornabuoni!
We offer hospitality professionals the opportunity to build a long-term, internationally oriented career based on service excellence and pride in their work. xkiyazw
We are looking for talented individuals who share our vision and projects, offering fixed-term contracts in a dynamic, professional environment with opportunities for growth and development.