IDM and Delivery Business Analyst
Pubblicato il 18-10-2026 - Global Roles in Roma
The Business Analyst supports business requirements gathering, process design, field-facing analysis and implementation support for Identity Management (IDM) and delivery services within WFP. The role contributes to the implementation of corporate solutions for in-kind and cash operations, ensuring alignment with corporate standards and responsiveness to field-level needs.
Responsibilities
- Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.
- Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.
- Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation.
- Act as an intermediary between field operations,
programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions.
- Support product backlog management, sprint preparation, user story clarification, testing, validation and prioritization of change requests based on operational needs and corporate standards.
- Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards.
- Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions.
- Support preparation of guidance, standard operating procedures, assurance controls, training materials and service documentation for IDM and delivery processes.
- Collect feedback from Country Offices during pilots, rollout and stabilization, and help translate fe